Terms and Conditions


Terms and Conditions of Supply for Business

All purchases from Velroq online store shall be governed by these Terms and Conditions of Supply for Business.


In these Terms, unless the context otherwise requires: headings are for ease of reference only and do not affect interpretation; the singular includes the plural and vice versa; a reference to a document or instrument includes the document or instrument as novated, altered, supplemented or replaced from time to time; a reference to a person includes a natural person, partnership, body corporate, association, governmental or local authority or agency or other entity; a reference to a legislative requirement or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them; and the meaning of general words is not limited by specific examples introduced by the words including, for example or similar expressions. The rule of interpretation that a written agreement shall be interpreted against the party responsible for the drafting or preparation of that agreement shall not apply.


Definitions and Interpretation

“Affiliate” means any entity which is controlled by a party, which controls a party hereto or which is under common control with a party hereto.  For purposes of this Agreement, “control” of an entity means the direct or indirect ownership of more than fifty per cent (50%) of the shares or interests entitled to vote for the directors of such entity or equivalent power over the management of such entity, for so long as such entitlement or power exists; “Amount Payable” means the amount of any debit balance shown on an invoice; “Day(s)” means all calendar days, including weekends and holidays; “Delivery” means the date of the delivery in accordance with the agreed Incoterm in accordance with the Contract; “Contract” means the Order Acceptance, these Terms, and the Order and any other document which is attached to or incorporated by reference in these Terms; “Customer” means the business entity that Orders the Goods and/or Services from Seller and includes any permitted transferee; “Due Date” means 30 Days from the date of invoice; “Force Majeure” shall be any event or circumstance beyond Seller’s control and shall include but not be limited to any shortage of electricity or water, lack of production, capacity or raw materials, strikes, lock outs, labour disputes, fires, floods, epidemics or pandemics, acts of God or public enemy, malicious or accidental damage, delays in transport or delays by a carrier servicer, breakdowns in machinery, non-performance or failure by any bank in relation to sending or receiving money under this Contract due to trade or compliance restrictions, trade sanctions or embargoes (including new, expanded or changed in scope, and restrictions or prohibitions by any government or any semi-government authorities or any new circumstance, act or omission of the Customer or a third party that would or is likely to result in Seller being in breach (or in the reasonable opinion of Seller is likely to become in breach) of any law (including extraterritorial laws) or this Contract; “Goods” means the goods the Customer orders from the Online Store and which Seller agrees to provide in the Order Acceptance; “Intellectual Property” means including but not limited to any and all patents, copyrights, trademarks, trade dress, knowhow, trade secrets, industrial design rights, designs, inventions, structures and algorithms for machine learning (whether created or obtained through machine learning) and all other intellectual property rights or intellectual property (whether registered or unregistered) anywhere in the world. Intellectual Property shall also include any improvements, enhancements and derivative works based on any pre-existing Intellectual Property; “Online Store” means Seller’s online store at https://velroq.com/;  “Order” means the purchase order issued by the Customer in the Online Store; “Order Acceptance” means Seller’s acceptance of the Order and consequent agreement to the Contract by issuing the Customer with a document named ‘Order Summary'; “Product details” mean information regarding Goods in the Online Store; “Representatives” means any director, employee, officer, adviser, auditor, agent, consultant, distributor or subcontractor of a party or its Affiliate;  "Sanctioned Person" means any person: (a) listed on, or directly or indirectly owned or controlled by one or more persons listed on, a Sanctions List; (b) owned or controlled by, or acting on behalf of or for the benefit of, any person on a Sanctions List; (c) a government of any country that is the subject of Sanctions or an agency or instrumentality of, or a person directly or indirectly owned or controlled by, such a government; or (d)    that is resident or located in, operating from, or incorporated under the laws of (as applicable) a Sanctioned Territory; "Sanctioned Territory" means Crimea, Cuba, Iran, North Korea, Syria or any other country which, after the date of this Contract, becomes the target of comprehensive, country-wide or territory-wide Sanctions; "Sanctions" means any trade or economic sanctions, laws enacted, administered, imposed or enforced by any Sanctions Authority; "Sanctions Authority" means: (a) the United Nations Security Council; (b) the United States of America; (c) the United Kingdom; and (d) the European Union, including the relevant sanctions authorities of any of the foregoing; "Sanctions List" means: (a) the Consolidated United Nations Security Council Sanctions List; (b) the Specially Designated Nationals and Blocked Persons List or the Sectoral Sanctions Identification List maintained by the US Office of Foreign Assets Control; (c) the Consolidated List of Persons, Groups and Entities subject to EU Financial Sanctions; (d) the Consolidated List of Financial Sanctions Targets or List of persons subject to restrictive measures in view of Russia's actions destabilising the situation in Ukraine, maintained by the UK Treasury; or (e) any similar list maintained by, or public announcement of sanctions made by, any other Sanctions Authority; “Seller” means Sandvik Mining and Construction Finland Oy; [Merkurius1]  “ Terms” means these Terms and Conditions of Supply for Business; “VAT” means any value-added tax, goods and services tax, consumption tax, or similar tax imposed by legislation.




  1.           Terms of Supply

By placing an Order in the Online Store, the Customer bindingly orders the Goods and/or Services set out in the Order from the Seller. The Seller may accept or reject any Order in its absolute discretion and for its sole interest at any time. 


  1.           Evidence of Contract and Precedence of documents.

2.1.       The Contract contains the entire agreement between Seller and the Customer with respect to its subject matter and supersedes all prior communications and agreements. The Customer acknowledges that in entering into the Contract it does not rely on any communication that has not been expressly set out in the Contract. No terms and conditions submitted by either party that are in addition to, different from, or inconsistent with these Terms shall be binding upon either party unless specifically and expressly agreed in writing. Nothing in the Contract shall exclude or limit liability for fraud.

2.2.       These Terms apply to the exclusion of any other terms or conditions that may be sought to be invoked by the Customer or which are implied by trade, custom, practice or course of dealing.


  1.           Delivery and Risk

3.1.       The Goods shall be delivered only to countries set out in the Online Store at a given time.

3.2.       Seller will deliver the Goods to the Customer’s address set out in the Order. Term of the delivery is DAP (Incoterms 2020), Delivered at Place (Customer’s address).   

3.3.       Risk in the Goods shall pass to the Customer in accordance with the agreed delivery term. Delivery may be made in one or more installments and at different times or by separate shipments or deliveries. The Customer’s obligation to take delivery of the Goods is a material obligation under this Contract.

3.4.       The estimated delivery time for the Goods is shown in the Product details in the Online Store. The Customer may choose between different delivery options that affect the delivery time and the price for delivery.

3.5.   If Seller is not able to deliver the Goods to the Customer due to the Customer’s inability, unavailability or unwillingness to accept delivery, Seller reserves the right to dispatch any Goods at Seller’s discretion. Such cost shall be immediately due and payable on demand, but such liability shall not affect Customer’s obligation of purchase the Goods and the right of Seller to claim damages for breach of such obligation.

3.6.       If the Customer fails to collect or take delivery of the Goods within 3 months of the Delivery date, Seller shall be entitled, without prejudice to its other rights, to terminate all or part of the Contract, to dispose of the Goods and to charge the Customer  compensation of 15% of the purchase price to be paid by the Customer within 10 days of Seller issuing the corresponding invoice. The parties agree that such sums payable to Seller under this Clause are a genuine preestimate of the costs and losses which Seller would suffer from the Customer failing to take delivery of the Goods.

3.7.       The delivery time set out in the Product details is an estimate and Seller will not be liable for any loss incurred as a result of delay or failure to make any supply of Goods in the estimated delivery time. Further, Seller will not be liable for any loss incurred as a result of any failure to observe any of these Terms due to an act or omission of the Customer.

3.8.     During the continuance of an event of Force Majeure or the effect of an act or omission of the Customer, Seller’s obligations under the Contract will be suspended and timeframes adjusted accordingly. Seller shall not be in breach of this Contract or otherwise liable for any failure or delay in the performance of such obligations. If there are any other consequences to the supply of the goods and services (including transport and logistics) due to circumstances outside of the supplier’s control, Seller will provide the Customer with details of the consequences. If there is any impact, such as an increase in the price of the goods and services (including transport and logistics costs), Seller reserves the right to pass through such cost to the Customer (acting reasonably). Any increase will be calculated in accordance with any rates in the Contract, or if there are no rates, by a reasonable amount.

3.9.     Orders cannot be cancelled, terminated, changed or postponed by the Customer without the prior written authorisation and agreement of Seller and Customer will indemnify Seller for any loss, cost or damage which arise as consequence of any breach in relation hereto.

3.10.  The Customer must notify Seller in writing within 30 Days of the Delivery of any damage or shortage to the Goods or any other incorrectness of the supply of the Goods. If the Customer does not notify Seller within such time period, the Customer is deemed to have accepted the Goods unconditionally.

3.11.  All Goods incorrectly supplied to a Customer under a Contract will be credited in full. Freight costs to the receiving Seller’s designated warehouse will be covered by Seller.

3.12.  Seller shall not provide any express or implied warranty for the Goods. Warranties with respect to the use, suitability, fitness for a particular purpose or otherwise, are hereby excluded to the greatest extent possible under law.


  1.           Customer Returns

4.1.       Seller accepts returns of Goods, not affected by defects, in compliance with the following conditions:

4.1.1.   the Customer has to notify Seller of the return of Goods within 30 Days of the Delivery;

4.1.2.   after notification Seller generates a written “Return Note” instructing the Customer to return the Goods to a Seller’s designated warehouse;

4.1.3.   the Customer has 14 Days from the date of the Return Note for the Goods to be received at the Seller designated warehouse;

4.1.4.   non-returnable items regardless of other criteria include: Gaskets; Seals; Belts; Hoses; Opened kits; Items made to order; Glass.

4.2.       Seller will not accept any liability, risk or responsibility for returned Goods unless there has been prior written arrangement by way of a Seller generated Return Note. The Return Note provides preliminary approval for return of Goods. Full and final acceptance is at Seller’s sole discretion and is subject to the following conditions:

4.2.1.   a copy of the Return Note authorisation must accompany the Goods;

4.2.2.   Goods will be subject to a visual and technical inspection upon receipt at the designated warehouse;

4.2.3.   Goods returned must be undamaged, returned in original packaging (where applicable) and re-saleable as new;

4.2.4.   Goods rejected by the receiving warehouse due to non-compliance with the above conditions will be held at the warehouse pending instructions from the Customer;

4.2.5.   Goods that have been rejected in accordance with Clause 4.2.4 that are not collected by the Customer will be disposed of if not collected within 3 months from receipt at the Seller designated warehouse;

4.3.       Freight costs to the Seller designated warehouse for returned Goods are the responsibility of and to the Customer’s account.


  1.           Price and Payment

5.1.     The price of the Goods and delivery fees are as stated in the Product details.The prices do not include VAT, other taxes, customs and/or excise levies or duties (or similar), if not expressly stated so.   

5.2. If in any jurisdiction VAT is payable by Seller to a tax authority in relation to the supply of the Goods and/or Services, an amount equal to such VAT will be calculated and charged to the Customer as an additional amount.  To the extent that a payment to a party under or in connection with this Contract is calculated by reference to or as a specified percentage of another amount or revenue stream, that payment shall be calculated by reference to or as a specified percentage of the amount or revenue stream exclusive of VAT.  Where a sale of Goods is treated as not subject to VAT on the basis the Customer or its freight forwarder will move the Goods from one country to another country, the Customer will provide to Seller, upon request, all transport related documentation and (if applicable) Customs documentation to demonstrate the cross-border movement of the Goods.  If the Customer fails to provide such documentation or the Goods were not moved cross-border, the Customer will pay to Seller an amount equal to any VAT for which Seller is required to account to a tax authority together with any penalties and/or interest imposed on Seller by a tax authority in relation to that supply of Goods.

5.3. The Customer will pay the price of Goods upon issuing the Order in the Online Store by using the available payment methods, including credit cards, Paypal and Klarna.

5.4. If expressly agreed between the Parties, Seller will invoice the Goods upon Delivery of the Goods. The Customer will pay the whole Amount Payable on or before the Due Date  without any set off, withholding or deduction. The Customer agrees that if any Amount Payable is not paid by the Due Date, Seller shall be entitled to charge and recover interest at the rate of 1.5% per month or part thereof on the amount payable overdue for the period between the Due Date until payment is made in full. Payment received from the Customer is valid once honoured or funds are cleared.The Customer will pay the whole Amount Payable on or before the Due Date without any set off, withholding or deduction. The Customer agrees that if any Amount Payable is not paid by the Due Date, Seller shall be entitled to charge and recover interest at the rate of 1.5% per month or part thereof on the Amount Payable overdue for the period between the Due Date until payment is made in full. Payment received from the Customer is valid once honoured or funds are cleared.

5.5. The Customer agrees to indemnify and keep Seller indemnified against any costs incurred by Seller in connection with the Customer’s failure to pay on the Due Date, including but not limited to legal fees on an attorney and own client scale, including collection charges, on an indemnity basis and debt collection agency fees.


  1.         Retention of Title

6.1.     The title in any Goods sold and delivered by Seller to the Customer shall not pass to the Customer until the total Amount Payable for the Goods (plus all accrued interest (if any) payable under Clause 5) has been paid in full.

6.2. Until title in any Goods sold and delivered by Sellerhas passed to the Customer in accordance with Clause 6.1 above:

6.3. the Customer shall keep those Goods separated from any other goods of the Customer so that they remain readily identifiable as Seller’s property;

6.4. not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; and

6.5. the Customer shall notify any landlord of any premises leased by the Customer where the Goods are stored that the Goods are Seller’s property.

6.6. In addition to all other rights which Seller has under the Contract or applicable laws, Seller will be entitled to enter the premises of the Customer (including leased premises) at any time (to the extent permissible by law) to recover possession of those Goods for which the Amount Payable has not been made by the Due Date. It is agreed between Seller and the Customer that where Seller enters the premises of the Customer to take possession of the Goods and it is not possible to identify which goods are Goods owned by Seller but are in the possession of the Customer, the Goods will be deemed sold to the Customer in the same sequence that the Customer took delivery of the Goods. If the quantity of the Goods exceeds the amount owing, Seller will be entitled to determine which of the Goods it claims ownership in.

6.7. The Customer must keep the Goods insured against all risks for goods of that kind from the time the risk in the Goods passes to the Customer until the time the title in the Goods passes to the Customer. If requested by Seller the Customer will provide to Seller a copy of the insurance policies.

6.8. If before title to the Goods passes to the Customer, the Customer becomes subject to an Insolvency Event, then, without limiting any other right or remedy Seller may have, the Customer’s right to resell the Goods or use them in the ordinary course of its business ceases immediately; and Seller may at any time: (i) require the Customer to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product; and (ii) if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.



  1.           Intellectual Property

7.1.   Seller (or a third party, where applicable) is and will remain the sole owner of:

7.1.1. all the Intellectual Property comprised in and relating to the Goods and/or Services; and

7.1.2. any Intellectual Property created in connection with the performance of the Contract.

7.2. No licence, title or interest is hereby granted directly or indirectly to/in any patent, invention, trademark, discovery, copyright or other intellectual property right held, made, obtained or licensable by Seller (or a third party, where applicable) now or in the future.




  1.           Liability

8.1. To the extent permitted by law, neither party shall be liable to the other party under any cause of action (whether arising in contract (including under any indemnity or warranty), in tort or delict (including negligence), for breach of statutory duty or otherwise) for any loss or damage that comprise: (a) punitive or pure economic cost; (b) indirect, incidental, special or consequential loss or damage; (c) economic loss; (d) loss of opportunity; (e) loss of production; (f) loss of use; (g) loss of sales; (h) loss or depletion of goodwill; (i) loss of profit; (j) loss of anticipated profit; (k) loss of revenue (excluding the charges payable to Seller), (l) loss of data, in each case, whether or not reasonably foreseeable or in the contemplation of the parties at the time the Contract was entered into.

8.2.     To the extent permitted by law, and subject to Clause 8.1, at all times, Seller’s total aggregate liability shall be capped at 100% of the amounts paid to Seller under the relevant Order Acceptance (which for the avoidance of doubt also shall include any price reduction or market value for replaced or terminated Goods and/or Services claimed by the Customer), except nothing in this Clause excludes or restricts Seller’s liability for death or personal injury caused by the wilful misconduct or negligence of Seller suffered or incurred by the Customer in connection with the Goods and/or Services.


  1.           Sanctions, Export Control, End-User Assurance etc.

9.1. The Customer certifies from the date of this Contract on an ongoing basis that: it shall not use, re-export, transfer or retransfer the Goods for military end-use or to a military end user; it shall not re-export, transfer or retransfer the Goods to a Sanctioned Person;  the Goods will not be used, re-exported, transferred or retransferred for any purpose connected with chemical, biological or nuclear weapons, or missiles capable of delivering such weapons; and the Goods, or any replica of them, will not be used in any nuclear explosive activity or unsafeguarded nuclear fuel cycle. The Customer understands and acknowledges that Seller is not responsible for any Goods or products that are subsequently exported or re-exported by the Customer or sold to another person and/or representative, domestic or foreign. In the event of such a post-sale re-export, transfer or re-transfer of the Goods, the Customer is responsible for complying with all applicable Sanctions, including obtaining export licenses where required.

9.2. The Customer shall strictly comply with, and adhere to, all applicable Sanctions. Specifically, the Customer shall not, directly or indirectly, sell, provide, export, re-export, transfer, divert, loan, lease, consign, or otherwise release or dispose of any Goods, equipment, product, commodities, services, software, source code, or technology received under or in connection with this Contract to or via a Sanctioned Person or a Sanctioned Territory, or for military end-use or to a military end user without having obtained prior authorization from the applicable Sanctions Authority where required by applicable Sanctions. Neither Party shall be required to take any action that would cause it to violate any applicable Sanctions.

9.3. If the Customer breaches any certification, representation or undertaking described in this Clause 9 or, in Seller’s reasonable opinion any such breach is likely to occur, the Parties agree that Seller shall not be liable toward the Customer or any third party for any subsequent non-performance by Seller under this Contract and that the Customer shall indemnify and hold Seller harmless from any claims or losses relating to such non-performance.

9.4. Seller shall have the right to terminate this Contract immediately without liability by notifying the Customer in writing if: the Customer becomes a Sanctioned Party; or the Customer breaches any certification, representation or undertaking described in this Clause.


  1.       Termination

10.1.    If the Customer is in breach of any of these Terms including without limitation, a provision relating to the payment of money or if the Customer becomes subject to one of the following events: it suspends or threatens to suspend payment of its debts or is or becomes unable to pay its debts when they are due or its financial position deteriorates to such an extent that in  Seller’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy, takes any step in connection with having any external manager or controller appointed (including any receiver, administrator, liquidator of any kind)  or informs any person that it is, presumed to be, insolvent or if the Customer ceases or threatens to cease to carry on business or any guarantee or security given to Seller in relation to the Customer is revoked or unenforceable (“Insolvency Event”) then Seller (and where applicable, Seller’s Affiliate) may, at its sole discretion, upon written notice to the Customer:

10.1.1. Immediately suspend performance or terminate without penalty the Contract in force between Seller (or Seller’s Affiliate) and the Customer;

10.1.2. Immediately take all possible action to protect its Goods and Intellectual Property; and/or

10.1.3. Recover all costs and losses associated with such termination action.

10.2.    Termination shall be without prejudice to the accrued rights and liabilities of either party at the termination date.

10.3. If a Force Majeure event prevents, hinders or delays a party’s performance of its obligations for a continuous period of more than three (3) months, then either party may terminate this Contract by giving two (2) weeks' written notice to the other Party.


  1.       General Provisions

11.1. If a provision of these Terms is found by a court or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, or unenforceable in any jurisdiction, that provision or the part of it that is illegal, invalid, or unenforceable must, to that extent and in that jurisdiction, be modified to the extent necessary to give effect to the commercial intention of the parties and, where that is not possible, treated as deleted from these Terms. This does not affect the validity or enforceability of the remaining provisions (or part provisions).

11.2.    Nothing in these Terms is intended to exclude, restrict or modify rights which the Customer may have under any legislation to the extent it may not be excluded, restricted or modified by agreement.

11.3. Except as otherwise expressed in these Terms, no right, power, privilege or remedy conferred is intended to be exclusive of any other right, power, privilege or remedy.

11.4. Customer shall comply with all applicable laws, statutes and regulations, in particular those related to antibribery and anticorruption including the UK Bribery Act 2010 and the US Foreign Corrupt Practices Act as amended from time to time. Failure to comply with this paragraph shall constitute a material breach which will entitle Seller to terminate the Contract immediately.

11.5. Seller may assign, novate or otherwise deal with the Contract pursuant to these Terms without the consent of the Customer, to the extent permissible by law.  The Customer agrees to provide all assistance reasonably required by Seller to give effect to its rights under this Clause.

11.6. A party waives a right under these Terms only if it does so in writing. A party does not waive a right simply because it fails to exercise the right, delays exercising the right or only exercises part of the right. A waiver of one breach of these Terms does not operate a waiver of another breach of the same term or any other term.

11.7. Any notice or demand must be in writing and shall be delivered by registered mail or by hand to the address set out in the Order, or sent by fax to its main fax number or sent by email to the address specified in the Order. If by registered mail, such notice or demand shall be deemed delivered 7 Days after the date of posting and, if sent by fax or email, at 9.00 am (Customer time) on the next business day after transmission.

11.8. To the extent permitted by law, Seller is under no liability in respect of Goods exported without necessary licenses, authorisations or consents.

11.9.    No person who is not party to a Contract shall have any right to enforce any term of a Contract.

11.10.  Any dispute arising out of or in connection with this Contract including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Finland Chamber of Commerce (“FCC”) Rules, which Rules are deemed to be incorporated by reference into this Clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Tampere, Finland. The language to be used in the arbitral proceedings shall be English.

11.11.  The governing law of the Contract shall be the substantive law of Finland without giving effect to its conflict of laws provisions.

11.12.  The submission to the jurisdiction of the FCC Rules shall not limit the right of Seller to take proceedings against the Customer in any court which may otherwise exercise jurisdiction over the Customer or any of its assets.

11.13.  The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to the Contract.