Delivery and Payment
To ensure the right service for your needs, we offer two delivery options.
- Regular shipping: Your order can be expected within 2-4 working days.
- Express shipping: Your order gets shipped on the same day, and can be expected within 1-2 working days.
The cost of your delivery depends on the weight of your products and your choice of shipping method.
*Exceptions may apply for particularly distant or inaccessible locations.
We understand that it is sometimes difficult to find the correct parts on the internet. Therefore, we have a no-question returns policy of 30 days after purchase, and you will get a full refund if the products have not been used. The cost of return shipping will be borne by the customer.
We currently accept all major credit cards (including MasterCard, Visa, American Express) for after-pay solutions. Velroq will not see or use any of the payment information, all payments will be processed by our global payment provider with maximum data security. You can select your preferred payment method at checkout. Unfortunately, we are currently not able to accept payments by invoice. However, we are working on this functionality, and expect it to be available soon.